okbey Privacy Policy – How Your Personal Data Is Handled
This Privacy Policy explains what personal information okbey collects from players in the Philippines, how that information is used, and the steps we take to keep it secure. By registering an account or using any part of the platform at okbey.org, you agree to the practices described here. We recommend reading this page alongside our Terms and Conditions for a complete picture of your rights and our obligations. If you have questions not covered here, our FAQ page is a good starting point.
1. Information We Collect
When you create an account on okbey, we collect the personal details you provide during registration, including your full name, date of birth, email address, and mobile number. We also collect identity verification documents when required as part of our standard Know Your Customer process, which is a regulatory requirement for licensed gaming platforms operating in the Philippines. During your use of the platform, we automatically collect technical data such as your device type, operating system, browser version, IP address, and session timestamps. This technical data helps us maintain platform stability, detect fraud, and improve the overall experience for Filipino players.
When you make deposits or request withdrawals, we collect transaction records including payment method details, amounts, and timestamps. We do not store full card numbers or full bank account details on our servers — payment processing is handled by certified third-party payment providers. We may also collect information you provide when you contact our support team, including the content of your messages and any attachments you send.
- Registration data: name, date of birth, email, mobile number.
- Verification documents: government-issued ID as required by Philippine regulations.
- Technical data: device info, IP address, session logs.
- Transaction records: payment method type, amounts, timestamps.
- Support communications: messages and attachments sent to our team.
2. How We Use Your Information
The personal data we collect is used primarily to operate and maintain your okbey account, process your transactions, and deliver the gaming services you have signed up for. We use your contact details to send you account-related notifications such as deposit confirmations, withdrawal updates, and security alerts. We do not send unsolicited promotional messages without your consent, and you can manage your communication preferences at any time through your account settings.
Your data is also used to comply with our legal and regulatory obligations under Philippine law, including anti-money laundering requirements and responsible gaming obligations. We analyse aggregated, anonymised usage data to understand how players interact with the platform so we can improve game selection, navigation, and mobile performance. This analysis does not identify you personally and is used solely for product improvement purposes.
- Account management and transaction processing.
- Security monitoring and fraud prevention.
- Regulatory compliance under Philippine gaming and financial laws.
- Anonymised product analytics to improve platform performance.
- Customer support and dispute resolution.
3. Sharing and Disclosure
okbey does not sell your personal data to third parties. We share your information only in limited circumstances: with payment processors who handle your transactions, with identity verification providers who assist with our KYC process, and with regulatory authorities when required by Philippine law. All third-party service providers we work with are contractually required to handle your data securely and to use it only for the specific purpose for which it was shared.
In the event of a merger, acquisition, or sale of business assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy. We will notify registered players of any such change via the contact details on their account before the transfer takes effect. We will never share your data with advertisers or data brokers.
4. Data Security and Storage
We take the security of your personal data seriously and apply industry-standard technical and organisational measures to protect it from unauthorised access, loss, or disclosure. All data transmitted between your device and our servers is encrypted using TLS protocols, and sensitive account information is stored using strong encryption at rest. Access to personal data within our organisation is restricted to staff who need it to perform their job functions, and all such staff are bound by confidentiality obligations.
Your personal data is stored on servers located in secure data centres. We retain your account data for as long as your account remains active and for a period thereafter as required by Philippine regulatory obligations. If you close your account, we will retain only the minimum data required by law and will securely delete the rest within a reasonable timeframe. We conduct regular security reviews and vulnerability assessments to ensure our systems remain protected against emerging threats.
- TLS encryption for all data in transit between your device and our platform.
- Encrypted storage for sensitive account and payment information.
- Role-based access controls limiting internal data access to authorised staff only.
- Regular security audits and vulnerability assessments.
- Data retention aligned with Philippine regulatory requirements.
5. Your Rights as a Player
As a registered player on okbey, you have the right to access the personal data we hold about you at any time by submitting a request to [email protected]. You may also request that we correct any inaccurate information, restrict how we process your data in certain circumstances, or request deletion of your data where we are not legally required to retain it. We will respond to all verified data requests within a reasonable timeframe and will keep you informed of the progress of your request.
You have the right to withdraw your consent to marketing communications at any time without affecting the lawfulness of processing that took place before your withdrawal. If you believe that your data has been handled in a way that does not comply with this policy or applicable Philippine law, you have the right to raise a complaint with the relevant data protection authority. We take all such complaints seriously and will work with you to resolve any concerns promptly and transparently.
- Right to access: request a copy of the personal data we hold about you.
- Right to correction: ask us to fix inaccurate or incomplete information.
- Right to deletion: request removal of data we are not legally required to keep.
- Right to restrict processing: limit how we use your data in specific situations.
- Right to withdraw marketing consent at any time via account settings or email.
6. Updates to This Policy
okbey may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify registered players via the contact details on their account. We encourage you to review this page periodically so you are always aware of how your information is being handled. Your continued use of the platform after any update constitutes your acceptance of the revised policy.
If you have questions about this Privacy Policy or wish to exercise any of your data rights, please contact our support team at [email protected]. You can also visit our FAQ page for quick answers to common questions about account management, data handling, and platform security. For concerns related to responsible gaming and player protection, please visit our Responsible Gaming page.
Your Data Is Safe With Us
We are committed to keeping your personal information secure and transparent. If you are ready to get started, create your free account today — or visit our FAQ if you have more questions about how we protect your data.